Terms & Conditions

General Terms and Conditions

Labuzik Institute is an international etiquette and protocol consultancy; finishing school located in London, England, United Kingdom. Labuzik Institute operates training in Europe and around the world.

1. Programme and Course Availability
2. Course Dates and Timetables
3. Booking Terms and Conditions
4. Payment
5. Prices
6. Cancellation and Reimbursement Conditions
7. Tutors
8. Reception of Foreign Participants
9. Languages
11.Dress Code
13.Confidentiality and Relationships
14.Copyright and Intellectual Property
15.Website Terms and Conditions
16.Governing Law and Jurisdiction


1.Programme and Course Availability

Labuzik Institute reserves the right to modify the assortment of etiquette and other programmes and sessions (change or replace any modules on any of the listed courses ) also including dates, times, availabilities and prices according to the constraints imposed by the directors, partners and suppliers. Labuzik Institute also reserves the right to inform the client about the above modifications.

2.Course Dates and Timetables

The etiquette and other course schedules are planned in advance and may be communicated on demand via email or telephone. Some are also available on Labuzik Institute’s website. Labuzik Institute reserves the right to modify the course schedules and places at any time. In case of complete cancellation of a course by Labuzik Institute, we commit ourselves to reimbursing the whole of the amount of your course or to rescheduling the course to a later date.
Postponement to a later date, which was requested by a client, is considered on a case-by-case basis and at the discretion of Labuzik Institute. An amendment charge may be applied.

3.Booking Terms and Conditions

Please be advised that unless otherwise stated all the courses are carried out at a date of mutual convenience between Labuzik Institute and the client. A registered place is only confirmed once we have received the deposit or payment in full. Once the payment has reached us, the client will receive a Letter of Confirmation and only then we will go ahead with the course.


For courses provided by Labuzik Institute in the UK, immediate full payment is requested, unless the course is booked more than 6 weeks in advance*. *For group bookings, unless booked 12 weeks in advance, full payment is required.
The accepted methods of payment include: bank wire transfers, cheques payable in GBP Sterling (from an England based bank account at least three weeks prior to the course), or cash (for payments smaller than £2000). For any other method of payment, please contact Labuzik Institute by telephone or by email.
Note all payments received must be in British pounds.


Prices are given in GBP Sterling – United Kingdom Pounds.
They are effective at the time of the order’s validation by the client. These prices do not include the contribution to the translation costs. Translation costs are additional and will be indicated before the final validation of the order form.

6.Cancellation and Reimbursement Conditions

Cancellation by Labuzik Institute
While best efforts are always made to ensure that programmes run as scheduled, we do reserve the right to modify or cancel a course at any time. A refund will be issued for the direct course fees paid or, where possible, a transfer to another course.
No refunds on group sessions of three days or more will be issued for cancellations made less than eight-weeks before the start of a course.

Cancellation by Client
• For private individual and/or group sessions:
Cancellation fees: 6 weeks in advance: 25% of the course price, up to 20 working days prior to the engagement: 50%, up to 7 working days prior to the engagement: 75%, 48 hours prior: 100%.
• For retreats:
Cancellation fees: 8 weeks in advance: 25% of the retreat price, up to 6 weeks prior to the retreat: 60% of the retreat price, up to 3 weeks prior to the engagement: 85% of the retreat price, if cancelled 2 weeks prior: 100% of the retreat price.
• For public group sessions:
For group sessions of three days or more, cancellations made more than eight-weeks prior will be refunded at 75% of the total registration fee.
For group session of two days or less, cancellations made more than 1 month prior will be refunded at 75% of the total registration fee.
No refunds for group sessions of two days or less will be issued for cancellations made less than four weeks before the start of a course.
• For bespoke sessions:
All sales for individual, bespoke or customised courses are final. Refunds will not be given.

We ask all students to arrive for the time stipulated on the course welcome information, unless agreed otherwise. The tutor will leave and no refund will be offered for students who fail to show after 40 minutes without telephoning, texting or emailing to alert the tutor or office as to their lateness.

Force Majeure
Labuzik Institute will use its best endeavours to carry out the Agreement as agreed but will not be liable for the loss (whether direct or consequential) suffered by the Client, in the event of Labuzik Institute being unable to complete work in whole or in part due to matters beyond its reasonable control, which expression shall include (but shall not be limited to) acts of God including tempest, fire, earthquakes, or natural disaster; government sanction, embargo, import or export regulation or order; illness, failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services; labour disputes, including strikes, lockouts, boycotts or other industrial action; war, civil war, sabotage or act of terrorism.

Labuzik Institute cannot be held responsible for any expenses incurred by clients due to a postponement or cancellation of a course.


Whilst we will do our best to allocate named tutors for private tuition if specifically requested, this cannot be guaranteed due to the international nature of our work and retained clients. All our tutors are experts in their field. Should a named tutor be unable to attend a booking due to sickness or a personal emergency, we will do our best to provide a substitute tutor and ask that clients understand. Only if The Labuzik Institute cannot provide any tutor will a refund of any amount be valid.

We kindly advise that no tutor travel will be booked until full payment, or when agreed, a suitable deposit, has been made. This cost may be passed on to the client.
If a tutor is booked for an overseas visit the visa, invitation letter and other relevant travel documents are to be provided by the client, where necessary, unless otherwise agreed. Failure to provide these within a sufficient timeframe may result in the tutor being unable to travel. No refund will be given but the booked dates will be rescheduled, where possible.

8.Reception of Foreign Participants

Each participant is responsible for his or her visa, travel and other administration arrangements.
It is strongly advised that all potential clients requiring a visa make the relevant applications well in advance as exceptions to the company refund policy cannot be made.


Participants booked on the courses should have a good working knowledge of English.
Given that one of the 7 star approaches of the Labuzik Institute is the International Approach, courses can also be delivered in Spanish, French, Russian, Arabic, Chinese or most other languages with translation costs at the client’s expense.



Video or audio recording of any class, seminar or workshop given by The Labuzik Institute and associated tutors is prohibited unless agreed in writing. If permission has been granted, it is understood that the footage/audio is used for personal use only and will not be used for commercial gain or appear on any media or social media.

Labuzik Institute

Photos of the course participants that are taken by Labuzik Institute are not going to be used on social media or elsewhere without each participant’s approval.
Occasionally, Labuzik Institute will film or photograph a programme, or segment of a programme, for internal or external marketing purposes. Participants who do not wish to be included must advise Labuzik Institute in writing no less than 5 working days before the programme commencement date.

11.Dress code

A majority of our courses take place in some of London’s most prestigious venues, which enforce dress codes. We will be unable to go ahead with the training should students turn up in clothes that contravene these dress codes. We will send information on dress codes (together with all other relevant information about the course) upon receipt of payment. The student accepts that failure to comply with the dress code will result in training not taking place. No refund will be offered.


Labuzik Institute maintains Business Liability Insurance.

• Any costs incurred through damage or breakage to any venues, properties, belongings or equipment owned or sourced by The Labuzik Institute or affiliated companies will be covered by the responsible party.
• Each participant shall be regarded as carrying his or her own risk for personal injury or loss of property during the programme.
• We strongly recommend that, at the time of booking your travel, you take out a travel insurance policy of your choice. The policy taken should include loss of deposit/registration fee through cancellation, medical insurance, loss or damage to personal property, financial loss through disruption to accommodation or travel arrangements due to business failures, strikes or other industrial action, other Force Majeure occurrences or Acts of God.
• It is the responsibility of each participant or, if under the age of 18 years old, the responsibility of the participant’s parents to ensure that they, or their children, are covered.
• Labuzik Institute does not assume responsibility for adverse reactions to food consumed or items participants may come in contact with or any other adverse medical conditions sustained during a programme.
• Labuzik Institute is not responsible for participants during transportation between their home/hotel and the course location.
In addition to the above, Labuzik Institute is in no way responsible for any claims concerning insurance.

13.Confidentiality and Relationships

During the term of engagement or Agreement, and for a period of 12 months after completion, the Client will not offer or permit the employment of, hire as an independent consultant, any of the consultants, contractors, partners, lecturers, trainers and/or alliances concerned in the assignment.
In the event that such employment does take place, compensation equivalent to the cost of one year’s full-time fees for the consultant, contractor, partner, lecturer, trainer and/or alliance will be payable to Labuzik Institute.

14.Copyright and Intellectual Property

Labuzik Institute shall retain ownership of Intellectual Property Rights and all copyright in any workbooks, PowerPoints, manuals or other collaterals and materials supplied, unless specific agreement is made in writing to assign rights to the Client, as such, all materials provided, either directly or indirectly, are proprietary information of Labuzik Institute and are to be used solely for the individual programme for which they are prepared, for instance, they may not be reproduced for usage with another client or programme.

15.Website Terms and Conditions

The term ‘Labuzik Institute’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 97 Park Lane, London, W1K 7TG, United Kingdom. Our company’s – Labuzik Ltd. – registration number is 10349313. The terms ‘you’ or ‘consumer’ or ‘client’ or ‘participant’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
This website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Labuzik Institute’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

16.Governing Law and Jurisdiction

These conditions and our relationship are governed by and interpreted in accordance with English law. A claim may only be brought against us if it can be brought in English law without reference to the law of any other country.

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